Privacy Policy

1. Introduction

LOGEX ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our logistics integration platform, mobile applications, and related services (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. This policy is compliant with Saudi Arabian data protection regulations and international privacy standards.

2. Information We Collect

2.1 Personal Information

• Contact information (name, email address, phone number)
• Business information (company name, address, business registration details)
• Account credentials and authentication information
• Payment and billing information
• Profile information and preferences

2.2 Delivery and Logistics Data

• Delivery addresses and location information
• Order details and delivery instructions
• Tracking and delivery status information
• Performance metrics and analytics data
• Communication logs between platform users

2.3 Technical Information

• IP address and device identifiers
• Browser type and operating system
• App usage patterns and feature interactions
• API calls and integration data
• System logs and error reports

3. How We Use Your Information

We use the collected information for the following purposes:

• Provide and maintain our logistics integration services
• Process and facilitate delivery transactions
• Improve our platform's performance and user experience
• Provide customer support and technical assistance
• Send service updates and important notifications
• Ensure platform security and prevent fraud
• Comply with legal obligations and regulatory requirements
• Generate analytics and insights for service optimization

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our platform, processing payments, providing customer support, and delivering our services.

4.2 Platform Partners

Delivery information is shared between integrated platforms and logistics providers to facilitate successful delivery operations. This sharing is limited to information necessary for order fulfillment.

4.3 Legal Requirements

We may disclose your information when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

5. Data Security

We implement industry-standard security measures to protect your personal information:

• End-to-end encryption for sensitive data transmission
• Secure data storage with access controls and monitoring
• Regular security audits and vulnerability assessments
• Employee training on data protection and privacy practices
• Compliance with Saudi Arabian cybersecurity frameworks

6. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request copies of your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your data to another service provider
• Restriction: Request limitation of processing in certain circumstances
• Objection: Object to processing based on legitimate interests

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Specific retention periods include:

• Account information: Retained while your account is active plus 7 years after closure
• Transaction records: Retained for 7 years for tax and audit purposes
• Support communications: Retained for 3 years
• Marketing communications: Retained until you unsubscribe
• Technical logs: Retained for 2 years for security and troubleshooting

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying in-app notifications for mobile app users
• Updating the "Last Updated" date at the top of this policy

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

10. Saudi Arabian Compliance

LOGEX is committed to compliance with Saudi Arabian data protection laws and regulations, including the Personal Data Protection Law (PDPL) and guidelines from the Saudi Data and Artificial Intelligence Authority (SDAIA). Our data processing activities are designed to support Saudi Arabia's Vision 2030 digital transformation goals while maintaining the highest standards of data protection and privacy.